Ayuda TrámitesOficina del SEPE de Madrid - Goya
Book an appointment at SEPE Madrid
- Address
- C/ O'donnell, 12
28009 Madrid - Map - Phone
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Appointments (automated, 24h): 91 926 79 70
SEPE citizen line (information, procedures, certificates): 060
Which SEPE number to call for each task - Opening hours
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Monday8:30 to 14:00 Tuesday8:30 to 14:00 Wednesday8:30 to 14:00 Thursday8:30 to 14:00 Friday8:30 to 14:00Hours according to Google; may vary on public holidays.
General SEPE opening hours
Your SEPE appointment
Book an appointment at this office
Appointments are booked on the official SEPE e-office (in Spanish). Enter postcode 28009 and pick this office.
Already have an appointment? Manage it here:
Change the date at SEPE Madrid? Change the date How to cancel an appointment at SEPE Madrid? Cancel appointmentLocal guide: SEPE appointments in Madrid, your office by postcode
What you can do at this office
At this SEPE office, you can:
- Apply for or restart unemployment benefits or a subsidy (also possible online with the pre-application)
- Submit documents for an existing application
- Change your bank details or personal data if you cannot do it online
- Request certificates (benefits received, income tax) if you have no Cl@ve or digital certificate
Bring your DNI or NIE, appointment confirmation and any documents related to your case.
To register as a jobseeker (demanda de empleo), go to Oficinas de Empleo de la Comunidad de Madrid, not to this office.
About this office
The SEPE office in Madrid - Goya, situated at C/ O'donnell, 12, serves as a crucial point for managing unemployment benefits and subsidies for residents in this area of the capital. Always remember that a cita previa, an essential prior booking, is required for all consultations and paperwork.
For general information, you can dial 060, the general information line of the Administración; to book your appointment, use the SEPE Sede Electrónica or call 91 926 79 70. It's important to understand that your demanda de empleo, your registration as a job seeker, is processed by the regional employment service, the Oficinas de Empleo de la Comunidad de Madrid, and is not a service you can complete at this particular SEPE office.
Local facts: The nearest other SEPE office in the province is SEPE Madrid - Numancia, about 2,6 km away. It is one of 42 SEPE offices in the province of Madrid. According to Google it opens Monday to Friday, 8:30 to 14:00.
For any benefit matter at this office you need a SEPE appointment (cita previa): it is free and you book it online or by phone.
Data verified on
What users say
2,5/5 based on 186 Google Maps reviews, retrieved on 11 August 2026
Reviews describe a sharply mixed experience: some visitors praise courteous staff, clear explanations and short waits with an appointment, while others report persistent difficulty obtaining one and little help at the counter. Complaints also recur about unanswered phone lines, problems with the renewal document (DARDE), and insufficient guidance with online procedures.
“He ido por primera vez, y la atención que he tenido ha sido muy buena. Me ha atendido Carmen, un encanto de mujer, que te asesora y explica todo. Fui para asesorarme en el ámbito laboral y me ayudó en todo, aparte de actualizarme el CV y…”
“Es la primera vez que soy demandante de empleo y no sabía cómo realizar este procedimiento, cuando solicité el alta lo hice a través de la oficina virtual, pero cuando he querido acceder para ver ofertas y demás no podía. He ido dos veces…”
“Lea cita online no me dió ningún problema, en la entrada me pidieron el localizador amablemente y la espera fue de 5 minutos. La persona que me atendió muy amable, cercana y me dió todas las explicaciones que pedí. Todavía queda gente…”
“Contestador en todos los teléfonos que te dice que están ocupadas todas las líneas y en menos de un minuto te corta la llamada. Renové mi demanda de empleo y no me han enviado el documento actualizado de haberla renovado. El documento…”
“Pongo una estrella por q es lo menos que se puede dar un servicio pésimo hay tres personas atendiendo el lugar está vacío y no fueron dignos de ayudarme a sacar una cita ya que llevo más de una semana intentado por todos los medios sacar…”
Location on the map
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