Ayuda TrámitesOficina del SEPE de Madrid - Usera
Book an appointment at SEPE Madrid
- Address
- C/ Antonio López, 101
28026 Madrid - Map - Phone
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Appointments (automated, 24h): 91 926 79 70
SEPE citizen line (information, procedures, certificates): 060
Which SEPE number to call for each task - Opening hours
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Monday9:00 to 14:00 Tuesday9:00 to 14:00 Wednesday9:00 to 14:00 Thursday9:00 to 14:00 Friday9:00 to 14:00Hours according to Google; may vary on public holidays.
General SEPE opening hours
Your SEPE appointment
Book an appointment at this office
Appointments are booked on the official SEPE e-office (in Spanish). Enter postcode 28026 and pick this office.
Already have an appointment? Manage it here:
Change the date at SEPE Madrid? Change the date How to cancel an appointment at SEPE Madrid? Cancel appointmentLocal guide: SEPE appointments in Madrid, your office by postcode
What you can do at this office
At this SEPE office, you can:
- Apply for or restart unemployment benefits or a subsidy (also possible online with the pre-application)
- Submit documents for an existing application
- Change your bank details or personal data if you cannot do it online
- Request certificates (benefits received, income tax) if you have no Cl@ve or digital certificate
Bring your DNI or NIE, appointment confirmation and any documents related to your case.
To register as a jobseeker (demanda de empleo), go to Oficinas de Empleo de la Comunidad de Madrid, not to this office.
About this office
If you reside in Madrid's Usera district, the Oficina del SEPE de Madrid - Usera, located at C/ Antonio López, 101, is the dedicated facility for your unemployment administration. This office focuses on managing your SEPE prestaciones, the unemployment benefits based on your work contributions, and subsidios, which are various forms of financial aid. Remember, a cita previa, a mandatory appointment, is always essential for any visit to receive service.
For general inquiries concerning Spanish government services, you can contact 060. However, specific SEPE appointments must be scheduled separately. Furthermore, the vital step of registering as a job seeker, known as the demanda de empleo, is processed by the regional employment service. For those in the Comunidad de Madrid, this happens at the Oficinas de Empleo de la Comunidad de Madrid. All official procedures are free.
Local facts: The nearest other SEPE office in the province is SEPE Madrid - San Isidro, about 1,5 km away. It is one of 42 SEPE offices in the province of Madrid. According to Google it opens Monday to Friday, 9:00 to 14:00.
For any benefit matter at this office you need a SEPE appointment (cita previa): it is free and you book it online or by phone.
Data verified on
What users say
3,3/5 based on 345 Google Maps reviews, retrieved on 11 August 2026
By far the most common complaint is that the appointment phone line never gets answered, even after calling non-stop for hours. There are also specific complaints about certain front-desk staff withholding or mixing up information. On the other hand, several people thank specific employees by name for being friendly and helpful.
“Fui con muy poca información y bastante confundida, pero me atendieron increíble. Todo el personal fue súper amable y paciente; me explicaron todo con calma y resolvieron todas mis dudas sin hacerme sentir mal por no entender algunas…”
“Hoy, 12 de marzo de 2026 a las 12:00 de la mañana, mi madre tenía cita en el SEPE de Usera para solicitar la ayuda después del paro y fue atendida en el puesto 15. La experiencia fue lamentable y completamente inapropiada para un servicio…”
“Unos desagradables, sobretodo la persona que se cree seguridad, le pido un asiento mientras espero los 15' para mí cita( fuera está lloviendo y tengo una enfermedad que me impide estar mucho tiempo de pié) y me dice que no, q fuera hay…”
“La señora Venezolana que esta en la entrada y se rehusa a dar los códigos QR o retrasa y tergiversa la información de los tramites se le deben dar unas clases de Atención al cliente y modismos. Que falta de tacto y que grosería. Nunca…”
“El teléfono de cita previa no sirve. No lo cogen. siempre estan ocupados. Llevo desde las 8:30 hasta las 10:00 llamando ininterrumpidamente y no es posible contactar con la oficina de usera. El contestador automático no soluciona nada.…”
Location on the map
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