Ayuda TrámitesOficina del SEPE de Donostia/San Sebastián - Gros
Book an appointment at SEPE Donostia/San Sebastián
- Address
- C/ Marino Tabuyo, 14-16
20013 Donostia/San Sebastián, Gipuzkoa - Map - Phone
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Appointments (automated, 24h): 91 926 79 70
SEPE citizen line (information, procedures, certificates): 060
Which SEPE number to call for each task - Opening hours
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Monday8:30 to 14:00 Tuesday8:30 to 14:00 Wednesday8:30 to 14:00 Thursday8:30 to 14:00 Friday8:30 to 14:00Hours according to Google; may vary on public holidays.
General SEPE opening hours
Your SEPE appointment
Book an appointment at this office
Appointments are booked on the official SEPE e-office (in Spanish). Enter postcode 20013 and pick this office.
What you can do at this office
At this SEPE office, you can:
- Apply for or restart unemployment benefits or a subsidy (also possible online with the pre-application)
- Submit documents for an existing application
- Change your bank details or personal data if you cannot do it online
- Request certificates (benefits received, income tax) if you have no Cl@ve or digital certificate
Bring your DNI or NIE, appointment confirmation and any documents related to your case.
To register as a jobseeker (demanda de empleo), go to Lanbide, the regional employment service, not to this office.
About this office
In Donostia / San Sebastian, specifically in the Gros area of Gipuzkoa, this SEPE office is your point of contact for unemployment benefits and subsidies. It's crucial to remember that all services require a cita previa, meaning you must have a pre-booked appointment before your visit.
You can call 060 for general information (not for booking appointments). To book your mandatory cita previa, you have two options: either visit the SEPE e-office (sede electrónica) (Sede Electrónica) online, or dial 91 926 79 70.
Please note, your demanda de empleo, which is your job seeker registration, is managed by the regional employment service, Lanbide, and not by the SEPE office itself.
Local facts: The nearest other SEPE office in the province is the Dirección Provincial del SEPE de Gipuzkoa, about 1,3 km away. It is one of 13 SEPE offices in the province of Gipuzkoa. According to Google it opens Monday to Friday, 8:30 to 14:00.
For any benefit matter at this office you need a SEPE appointment (cita previa): it is free and you book it online or by phone.
Data verified on
What users say
2,7/5 based on 97 Google Maps reviews, retrieved on 11 August 2026
With an average rating of 2,7, complaints clearly predominate about being unable to obtain appointments online or by telephone, as well as calls going unanswered or a Google number that appears to be incorrect, sometimes after long waits. The in-person service and apparent lack of activity are also criticised, although one review praises security staff for resolving questions.
“Quiero agradecer la excelente atención que presta el responsable de seguridad de la puerta que soluciona dudas y problemas con verdadera vocación de servicio público. Es difícil vencer a quien nunca se rinde .”
“El teléfono que aparece en Google es el teléfono de nadie. Llevas así varios años. Nadie se molesta en corregirlo: Les damos igual. Lástima que no me deja poner ni una sola estrella. Es un cero de servicio al ciudadano.”
“Últimamente hacer cualquier trámite es simplemente horrible. Dos teléfonos que no atienden a pesar de que gastes 6€ en llamadas y 2h de espera con un bot, no tienen cita telefónica ni presencial, ni en tu área, ni alrededor; antes cuando…”
“No existen citas directamente, ni por la web ni por llamada. Entonces que hacemos si nos corresponden estas oficinas.”
“Es una vergüenza una hora al teléfono y no lo cogen así llevo intentándolo un mes, luego vas a las oficinas y están sin hacer nada hablando entre ellos y sin apenas gente, luego te dicen que para darte alta -baja no es necesario ir a la…”
Location on the map
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