Ayuda TrámitesOficina del SEPE de Donostia/San Sebastián - El Antiguo
Book an appointment at SEPE Donostia/San Sebastián
- Address
- Avda. de Zarautz, 58-60
20018 Donostia/San Sebastián, Gipuzkoa - Map - Phone
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Appointments (automated, 24h): 91 926 79 70
SEPE citizen line (information, procedures, certificates): 060
Which SEPE number to call for each task - Opening hours
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Monday8:30 to 13:30 Tuesday8:30 to 13:30 Wednesday8:30 to 13:30 Thursday8:30 to 13:30 Friday8:30 to 13:30Hours according to Google; may vary on public holidays.
General SEPE opening hours
Your SEPE appointment
Book an appointment at this office
Appointments are booked on the official SEPE e-office (in Spanish). Enter postcode 20018 and pick this office.
What you can do at this office
At this SEPE office, you can:
- Apply for or restart unemployment benefits or a subsidy (also possible online with the pre-application)
- Submit documents for an existing application
- Change your bank details or personal data if you cannot do it online
- Request certificates (benefits received, income tax) if you have no Cl@ve or digital certificate
Bring your DNI or NIE, appointment confirmation and any documents related to your case.
To register as a jobseeker (demanda de empleo), go to Lanbide, the regional employment service, not to this office.
About this office
If you are in Donostia / San Sebastian, Gipuzkoa, and need to process your unemployment benefits, or prestaciones por desempleo, or access other SEPE subsidios, this office in the El Antiguo area is where you will do it. An essential step is securing a cita previa, a mandatory prior appointment, before your visit.
For general inquiries, you can dial 060. However, for booking an appointment, either use the SEPE Sede Electrónica online or call 91 926 79 70. This ensures you receive personalized attention for your specific SEPE procedure.
It is important to note that your demanda de empleo, your registration as a jobseeker, is handled separately by Lanbide. This is the regional employment service for the Basque Country, distinct from SEPE's benefit management functions.
Local facts: The nearest other SEPE office in the province is the Dirección Provincial del SEPE de Gipuzkoa, about 2,9 km away. It is one of 13 SEPE offices in the province of Gipuzkoa. According to Google it opens Monday to Friday, 8:30 to 13:30.
For any benefit matter at this office you need a SEPE appointment (cita previa): it is free and you book it online or by phone.
Data verified on
What users say
2,4/5 based on 43 Google Maps reviews, retrieved on 1 September 2026
The overall impression is clearly negative, with highly consistent complaints that the entrance service is brusque, lacking in empathy and focused on creating obstacles, alongside similar criticism of staff at some desks. Reviewers also report difficulties processing benefits and obtaining proper explanations.
“El trato es nefasto. La señora de la entrada es increíblemente borde, apenas te ve a la cara. Ganas de trabajar y empatía son dos cosas que no tiene. Al contrario de ayudar y orientar, lo que hace es poner pegas, no le importa nada lo que…”
“He puesto una estrella por poner algo. La seńora de pelo corto del puesto 21 no podía ser más borde, no ha tenido ninguna paciencia para explicarme las cosas bien. No tenía ganas de trabajar. El trato a sido nefasto.”
“Q falta d respeto y empatía... Esto por la señora d la entrada, parece q le molesta trabajar , trato fatal, lamentable , y encima te mira d manera q parece q le vas a pedir algo, super borde si no le gusta su trabajo q lo deje entonces,…”
“La mujer que me atendió de pelo corto y gafas no tenía ningunas ganas de trabajar. Al principio cuando acudí me dijo que no me podía tramitar para poder pedir el paro porque se suponía que me dieron de baja el mismo día que acudí y no era…”
“La señora de la entrada es demasiado desagradable. Borde,parece que le molesta la presencia de los usuarios. Deberían de cambiar de segurata👎🏻”
Location on the map
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