Ayuda TrámitesOficina del SEPE de Bilbao-Santutxu
Book an appointment at SEPE Bilbao
- Address
- C/Santutxu, S/N Esq. Fika Frente al 49
48004 Bilbao, Bizkaia - Map - Phone
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Appointments (automated, 24h): 91 926 79 70
SEPE citizen line (information, procedures, certificates): 060
Which SEPE number to call for each task - Opening hours
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Monday8:30 to 13:30 Tuesday8:30 to 13:30 Wednesday8:30 to 13:30 Thursday8:30 to 13:30 Friday8:30 to 13:30Hours according to Google; may vary on public holidays.
General SEPE opening hours
Your SEPE appointment
Book an appointment at this office
Appointments are booked on the official SEPE e-office (in Spanish). Enter postcode 48004 and pick this office.
Already have an appointment? Manage it here:
Change the date at SEPE Bilbao? Change the date How to cancel an appointment at SEPE Bilbao? Cancel appointmentWhat you can do at this office
At this SEPE office, you can:
- Apply for or restart unemployment benefits or a subsidy (also possible online with the pre-application)
- Submit documents for an existing application
- Change your bank details or personal data if you cannot do it online
- Request certificates (benefits received, income tax) if you have no Cl@ve or digital certificate
Bring your DNI or NIE, appointment confirmation and any documents related to your case.
To register as a jobseeker (demanda de empleo), go to Lanbide, the regional employment service, not to this office.
About this office
The Oficina del SEPE de Bilbao-Santutxu, found at C/Santutxu, S/N Esq. Fika Frente al 49, is a dedicated point for residents in the Santutxu area of Bilbao, Bizkaia. This office exclusively handles SEPE's financial support programs, including prestaciones y subsidios, which encompass unemployment benefits and related aid. To access any service, arranging a cita previa, a pre-booked appointment, is always essential.
You can call 060 for general information (not for booking appointments). Remember that your official registration as a job seeker, or demanda de empleo, is not completed at this SEPE location. Instead, in the País Vasco region, all matters related to job searching, training, and employment registration are managed by Lanbide, the Basque Public Employment Service.
Local facts: The nearest other SEPE office in the province is the Dirección Provincial del SEPE de Bizkaia, about 2,1 km away. It is one of 16 SEPE offices in the province of Bizkaia. According to Google it opens Monday to Friday, 8:30 to 13:30.
For any benefit matter at this office you need a SEPE appointment (cita previa): it is free and you book it online or by phone.
Data verified on
What users say
3,1/5 based on 47 Google Maps reviews, retrieved on 11 August 2026
One review complains about waiting a month just to get an appointment to sort out unemployment paperwork. The other one, though, says the staff are friendly and the place feels welcoming.
“Estoy leyendo muchos comentarios negativos del responsable de Seguridad de la entrada, yo acabo de salir y conmigo ha sido muy amable, es más me ha hecho pasar inmediatamente aunque me he perdido para llegar y me habían llamado yo. Una de…”
“Pésimo servicio, desde la persona que está en la entrada, un desaseado total, desagradable y cero servicial. L@s fincionari@s desinformados, se preguntan entre ell@s lo que tienen que hacer(mientras se cuentan el chisme del día), parece…”
“Mi cita con el SEPE ha sido horrible, partiendo de que he entrado 48 minutos tarde desde la hora de mi cita, la chica me ha tenido 30 segundos sentados y ya me ha dicho que pida otra cita que habia un error, lo mejor es que el tiempo…”
“Trato racista e inaceptable por parte del señor de seguridad que estaba hoy día 4/12/2024 a las 09:10. El segurata sentado todo el tiempo y te habla de malas maneras cuando te acercas a por el ticket,no te explica el orden del proceso a…”
“Me uno al coro de gente hablando de cómo el segurata es tremendo impresentable, no sé qué vida trágica habrá tenido pero no tiene por qué pagarlo con personas que no le hemos hecho nada. Por otro lado, mi cita era a las 13.00 pero me han…”
Location on the map
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