DGT appointment in Spain: book the right cita

Do you need a cita previa with the DGT?

Yes, but... If your task can be done online, you don't need to travel or book an appointment. First, check the DGT's list of online services.

For an in-person visit to a Jefatura u Oficina de Tráfico (Traffic Headquarters or Office), you normally need an appointment. The DGT tries to offer one within the 15 days after you apply, but it doesn't guarantee availability.

Appointments are only available to private individuals and their representatives. Companies and other legal persons must use electronic channels. Booking is free. The task may have a fee, and calling 060 may cost money.

Ways to book your appointment

• Online service. You can book, check or cancel your appointment through the DGT's online appointment service. This is often the fastest option.
• miDGT app. You can manage the appointment in the DGT's official app.
• Telephone 060. You can also book by phone. Keep in mind that the call may cost money.

Steps to book your appointment

1. Check the task. Confirm what you need to do and whether you can do it online. If you need a driving licence exchange, read this guide to exchanging a foreign driving licence before booking.
2. Choose the office. Select a Traffic Headquarters or Office. Don't choose a Traffic Management Centre. These centres handle traffic, not public appointments. You can check DGT offices and opening times.
3. Choose the right area. Select the area that matches your task, such as Conductores (drivers), Vehículos (vehicles) or Canje de permisos (driving licence exchange). Don't choose another area just because it has free appointments. If your office doesn't offer the area, find another nearby office that does.
4. Choose a date and time. Select an available date and time for the exact task.
5. Say who will attend. Enter your details or your representative's. If another person will go, say so during booking and enter the details the system asks for.
6. Save the proof. Download or keep the confirmation. Only one appointment is allowed for each name. To book another one, you must cancel the first one.

Documents for your DGT appointment

Prepare these documents to avoid a second trip. Take the originals when the task asks for them.

• Original identification, to prove your identity.
• Appointment confirmation, on paper or on your phone.
• Documents needed for the exact task.
• Proof of payment for the fee, when needed.
• Authorisation and the representative's documents, if another person handles the task.

At the office, pay fees by card, not cash. If you are preparing a driving licence exchange, also read our guide to exchanging foreign driving licences.

Tasks that may not need an appointment

These exceptions depend on each office's opening hours. Always check the official information before you travel.

• Submitting written requests, claims or appeals.
• Submitting complaints, suggestions or compliments.
• Solving problems with returned licences and expired temporary permits.
• Finishing an international driving permit started online.
• Finishing a third-country driving licence exchange started online, when the office tells you to. If this is your case, read our guide to driving licence exchanges.
• Continuing a driving licence application for a person with reduced mobility, after visiting the driver recognition centre.
• People aged 65 or over can do their own task without an appointment, during their office's priority hours.

People aged 65 or over must handle their own task. An exchange under an agreement always needs an appointment. Check the office and its opening hours on the official website.

Common problems and how to fix them

No appointments available

Try another Traffic Headquarters or Office that offers the right area. If there are still no spaces, check again later. Call 060 if you can't solve the problem.

Wrong area selected

Don't book another area just because it has availability. Cancel the appointment if needed and find a nearby office that handles your task.

Already have an appointment

Check the existing appointment through the channel you used to book it. Cancel it before booking another one. Only one appointment is allowed for each name.

Confirmation does not arrive

Check your email and your proof of booking. Also check the appointment in the application you used to book it. If it doesn't appear, call 060.

Wrong date or time

Compare the details with your booking proof. If they are wrong, check or cancel the appointment and book another one. If you can't correct it, call 060.